Never lose a job to voicemail again.
When your team is on a job or the office is closed, RingTrade's automated assistant answers, takes the details and texts them to you straight away.
How It Works
The call comes in
When nobody can answer, whether you're on a job, busy or out of hours, the call goes to RingTrade. The assistant tells the caller it's automated and that calls may be recorded.
It takes the details
It asks for the postcode first, then the address, the problem and the caller's name, one question at a time. For a gas smell or an emergency it gives standard safety advice and tells the caller to contact the emergency services.
You get a text straight away
Your team receives the caller's name, postcode, address, the problem, their number and a link to the call recording. The caller gets a text confirming their report. Your team calls back.
Why Teams Use It
Answered calls, not missed ones.
- Better than voicemail. Instead of a beep and silence, callers get an answer and you get the details.
- Overflow and after-hours cover. It sits alongside your team and only picks up the calls you can't.
- Built for urgent jobs. Postcode first, so you can dispatch by area, and gas calls are flagged as urgent.
- Flexible. You decide which calls go to RingTrade by choosing when your phone forwards them.
- Honest about what it is. The assistant tells every caller it's automated.
UK phone number
Your assistant answers on a UK number
Tells callers it's automated
At the start of every call
Callers are told
Calls may be recorded
Instant text alerts
Details straight to your phone
What Happens After You Sign Up
Create your account
Sign up with your name, email and phone number. It's free.
Complete your profile
Tell us about your business and how you take calls, so we set up the right assistant.
Subscribe
It's £60 a month. Your assistant is set up within 2 working days of payment, with a RingTrade number to forward your calls to.
Go live
Once your RingTrade number is set up and call forwarding is on, your assistant starts answering.
Questions
Good to know.
Does it replace my staff?
No. It covers the calls you can't answer, such as when you're on a job, busy or out of hours. Your team still makes the callbacks.
Will callers know it's automated?
Yes. The assistant tells every caller it's an automated assistant and that calls may be recorded, right at the start.
What about a gas leak or an emergency?
The assistant gives standard safety advice and tells the caller to contact the National Gas Emergency Service or 999 as appropriate, and your team is texted straight away. RingTrade is not an emergency service and shouldn't be your only cover for emergencies.
Does it book appointments?
Its main job is taking the details for your team to dispatch or call back. If you'd rather it booked appointments into your calendar, you can tell us when you complete your profile.
Do I need a new phone number?
No. You forward your busy or unanswered calls to a RingTrade number using your phone's call forwarding. We show you exactly how once your account is set up.
What does it cost?
It's free to sign up. The assistant is £60 a month, and you subscribe once your profile is complete. You can cancel from your dashboard at any time, and it stays live until the end of the month you've paid for.
What happens to the recordings?
Calls are recorded so you can follow up. Our Privacy Policy explains how recordings and call details are stored and used.